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MEASURING LEVEL OF ORGANIZATIONAL LEARNING CAPABILITIES
IN HOSPITALS

Mohammad Aghdasi & Morteza Khakzar Bafruei
Dep. of Industrial Eng., Tarbiat Modarres University, Dep. of Industrial Eng., Tarbiat Modarres University,
[email protected] [email protected]

Abstract: In the organizational studies, the measurement of organizational learning capabilities has become an increasingly important area. There are several models in literature that have been generated by statistical data from manufacturing firms. In this paper we have used a structural equation model for measurement of organizational learning in hospitals as services firms. In our model, there are four dimensions for organizational learning measuring: managerial commitment, systems perspective, openness and experimentation, and knowledge transfer and integration. The results imply that organizational learning is measurable by these four dimensions. The model could be use to improve learning capability by managers. However, the average of knowledge transfer and integration capability and managerial commitment capability is the highest and the lowest averages respectively. Comparison of our results with previous studies implies that being the service firm as a human-based organization lead to improvement of system perspective and knowledge transfer and integration capabilities.

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Social Action
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Adaptive Learning
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Content Validity
Internal Consistency

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